REFUND AND DELIVERY POLICY
Refunds for customer purchases will be allowed where either an ebook is damaged on our server and we can not repair it and thus make it available to the customer or the content of the ebook is subtantially different to the content advertised through its blurb, genre classifications and the supplied extract, bearing in mind that we allow only two genres to be selected for a given title so other genres may also apply that could not be selected by the author.
DELIVERY OF PURCHASE
All books available on this site which are electronic books (ebooks) and are available for download after purchase. All customers of the site who are members will have any ebook(s) purchased, added to the Member's bookshelf/library immediately on completion of the purchase. Non-members will be given access to a download page with an access key, and emailed the access key so they can access the download page for up to approximately 24 hours from purchase. It is the customer`s responsibility to provide a working email address so they can receieve the email containing the access key. Please contact our webmaster if the ebook(s) purchased do not appear in your member bookshelf, or are unavailable for download, after the purchase has been completed.
All books available on this site which are paperbacks, will be printed and shipped from our printers. This process will typically take 10 to 28 days for delivery. If your order has not arrived within 28 days please email our webmaster.